In the unlikely circumstance you are not content with your purchase, you may return the parcel to us in secure and protected packaging for a refund or exchange within the guidelines below.
Returning an item(s) for a refund or exchange must be made within 14 days of placing the order. Any returns made after this period may be rejected and sent back to the original delivery address. The Juggernaut return/exchange policy doesn’t cover the following:
- Ordinary wear and tear
- Damage caused by improper use or accidents
- If product care instructions are not followed
We cannot accept returns or exchanges if:
- The product has been washed
- The product has been worn
- The tags have been removed
- The product is returned with animal or human hair
If you have any uncertainties as to whether you’re eligible to return an item, please email us at firstname.lastname@example.org
REFUNDS / EXCHANGES
If you would like to return or exchange and item, please email email@example.com with your order number and return request, the team will advise you to fill out the return form (sent via email) and attach the form inside the return parcel.
Customers are liable for the cost of returning item(s) and for the parcel itself until it reaches us. We highly recommend sending returns on a tracked delivery service such as AusPost to avoid any issues.